Dear Tripps of Southern Pines,
Just a quick note to thank you for making my day yesterday. My husband, daughter and I went to your restaurant after church with a group of friends (had planned to eat leftovers at home, but once someone mentions your scrumptious Sunday brunch it's hard to resist). We were seated quickly even though there were 11 of us, including three babies, and our waitress was great.
While a few of us got our food soon after ordering, the rest of the table had to wait quite a bit longer for theirs. We were preoccupied with conversation and complimentary muffins, so although we did wonder where the rest of the food was, we didn't mention it to our waitress. Apparently she or someone else spoke up on our behalf, though, because much to our surprise the manager came over to our table, apologized for the timing, and said those of us who were still waiting would not have to pay for their food.
I might as well admit my first thought was that I wished my meal was one of the delayed ones -- who wouldn't be willing to wait 10 or 15 minutes to eat for free, right? But your brunch and bottomless coffee are well worth paying for, so this was just a fleeting thought. The rest of the food arrived just a couple of minutes later.
At the end of the meal, when we were all thoroughly, happily stuffed, our waitress told us that there was no charge for any of us; the whole table had been taken care of. Needless to say, we were surprised and delighted.
No doubt about it, you went beyond the call of duty. I don't think the management at most restaurants would have even acknowledged our lopsided wait, much less comped eight adult meals to make up for it. I left Tripps with a good taste in my mouth (in more ways than one) and I'm happy to spread the word of your excellent customer service.
Thank you again for such a wonderful experience.