Dear Stein Mart,
I’m writing to say thank you for the excellent customer service you extended to me this week.
I had bought some sunglasses at your store that broke just a couple of weeks later. On Monday I brought in the broken glasses with my receipt, hoping for store credit, but I had low expectations, especially since their breaking wasn’t your fault.
To my surprise, the two women at the customer-service desk offered me an exchange, which I declined (I’d already replaced them), so they refunded my money. There was no hassle, the employees were exceptionally pleasant, and the entire transaction took less than five minutes. It reflected really well on your store and its management, and I've been giving you free word-of-mouth advertising ever since.
I wish I had gotten the names of the two women who helped me, but I didn’t. If you can find out who was working the customer-service desk at 10 a.m. on May 5, I hope you’ll tell them how much I appreciate the way they treated me.